DigiBilling Privacy Policy

1. Introduction

Welcome to the DigiBilling Privacy Policy. DigiBilling is a smart billing, inventory, and accounting software solution owned and operated by DigiStrive Media ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of the personal and business billing information you process through our software and promotional website.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit the DigiBilling page , request a software demo, purchase a licensing plan (1 Year, 3 Year, or 5 Year plans), or use our cloud-ready multi-device billing workflow.

Please read this policy carefully. If you do not agree with the terms outlined in this privacy policy, please do not access the site or use the DigiBilling software.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you request a demo, register for an account, purchase a licensing plan, or contact our support team. This information includes:

• Name, email address, phone number, and city.
• Business details (Company name, business address, and GSTIN).
• Billing and payment references (payment modes, transaction status) used for subscription licensing.
• Any communication transcripts, feedback, or support queries.

2.2 Business and Transaction Data (Your Database)

When you use the DigiBilling software, you input and process operational business data. You retain sole ownership of all such data. This includes:

• Invoicing Data: GST & non-GST invoices, quotations, proforma invoices, sales returns, and layout customization settings (logos, bank details, terms).
• Customer & Supplier Ledgers: Contact lists, receivables, payables, outstanding statements, and purchase order logs.
• Inventory & Product Details: Product images, batch numbers, manufacturing/expiry dates, serial/IMEI numbers, and stock movement logs.
• Tax Reports: HSN-wise records, GSTR-1 preparation data, and exported files (JSON, Excel, PDF).

2.3 Automatically Collected Information

To enable multi-device access (Mobile, Tablet, Laptop, and Desktop) and maintain software reliability, we automatically capture certain operational metadata:

• Device parameters (browser client, OS type, screen resolution, and hardware properties).
• Logs of system events, performance latency, and error tracking details.
• IP addresses and access timestamps.
• Website usage statistics collected via cookie and analytical scripts (such as Google Analytics, Google Tag Manager, and Hotjar).

3. How We Use Your Information

We use the collected information for the following specific business purposes:

• To activate, install, and license your copy of DigiBilling.
• To provide customer onboarding, software training, and 24/7 technical support.
• To sync data securely across multiple devices under a unified cloud-ready workflow (1 user - unlimited devices).
• To generate automated GSTR-1, HSN-wise tax reports, and purchase-sales summaries.
• To process software licensing transactions and handle renewal reminders.
• To integration-support e-invoicing and e-way bill generation with standard government APIs.
• To improve software performance, distribute updates, and patch security vulnerabilities.

4. Data Ownership, Access, and Control

We believe in strict data segregation. Your financial data belongs exclusively to you:

• Ownership: DigiStrive Media does not own or claim rights to any customer lists, inventory directories, invoice files, or ledger statements created in DigiBilling.
• Access Restrictions: Our support engineers and administrators will never access your database unless you explicitly authorize us to do so to perform database repairs, recovery, or training.
• Export Options: The software provides built-in tools to export your entire database and billing history to PDF, Excel, and JSON formats at any time.

5. Data Security

We implement professional technical and administrative safeguards to secure your financial invoices and records:

• SSL/TLS encryption for all data synced between your devices and our cloud databases.
• Secure, access-controlled hosting environments.
• Regular database backup routines to prevent data loss.
• Strict internal access authorization controls.

You are responsible for keeping your DigiBilling login passwords and recovery keys secure. We advise against sharing account credentials with unauthorized third parties.

6. Sharing of Your Information

We do not sell, rent, or distribute your business database or contact information to advertisers. We may only disclose necessary information in the following situations:

• Third-Party Integrators: To process payments or facilitate SMS/Email invoicing notifications if you choose to activate these add-on integrations.
• Legal Obligations: When required by regulatory authorities to comply with Indian tax laws, GSTR filing regulations, or legal processes.
• Business Restructuring: In the event of a merger, acquisition, or sale of assets, under strict non-disclosure conditions.

7. Data Retention

• Demo and Marketing Inquiries: Retained for active customer relationship management.
• Billing Database Data: Retained on our secure servers for the duration of your active subscription (1-year, 3-year, or 5-year plans). In the event of subscription expiry, we offer a grace period for you to download/export your database before it is queued for deletion from our active backup servers.

8. Your Privacy Rights

You have full control over your personal and business data. You can request to access, update, or permanently delete your account registration details or synchronized databases by contacting us. We will process verified requests within standard business timelines.

9. Cookie Policy

We use essential and analytical cookies to improve website navigation and usage experience. You can manage or disable cookies via browser configurations, though this may limit access to certain software-sync capabilities.

10. Updates to This Policy

We may update this privacy policy periodically to reflect changes in software features, security standards, or tax laws. We will publish updates on this page and revise the "Last Updated" timestamp at the top of the policy.

11. Contact Us

For inquiries, support issues, or questions regarding this DigiBilling Privacy Policy, please contact us at:

• Email: info@digistrivemedia.com
• Phone: +91 8147327494
• Address: Digistrive Media, #120, Rehoboth Arcade, 2nd Floor, 6th Cross, 1st Main, Pailayout, Bengaluru-560016, India